Terms and conditions

The Australian Weather Calendar online shop is owned by the Bureau of Meteorology (Bureau) ABN 92 637 533 532.

The terms and conditions govern your access to and use of the content of this website, which includes all information, text and graphics.

Use of this website is subject to the following conditions.

  1. Website use

    You agree that you will use the website in accordance with the stated terms and conditions and that it will not be used or accessed for any unlawful purpose. You will not violate or attempt to violate the security of this website or the computer systems of other users of this website by hacking. Hacking means unauthorised access, malicious damage and/or interference designed to damage or compromise the operation of this website or a computer system.

  2. Privacy

    Personal information collected by the Bureau is used in accordance with its obligations under the Privacy Act 1988. Personal information is defined as information relating to an individual whose identity is apparent, or can reasonably be ascertained from, the information or opinion provided.

    The internet is an insecure medium and users should be aware that there are inherent risks in transmitting information across the internet. Information submitted unencrypted via email or web forms may be at risk of being intercepted, read or modified.

  3. Site-visit data

    This site is mainly operated by the Bureau, however there are some products that are provided by an external internet service provider. Users of the products provided via external providers should be aware of the 'Links to other sites' information at item number six of this statement.

    When visiting the Bureau's shop, a record of your visit is logged. The following information is recorded for the purposes of maintaining your account and processing your order:

    • the date and time of your visit;
    • your name, email, address and customer number;
    • the names and addresses of your recipients; and
    • records of your orders.

    No attempt will be made to identify users or their browsing activities, unless disclosure is required by law or due to a mandatory requirement of a court, government agency or regulatory authority in the course of a legally enforced investigation.

  4. Collection of personal information

    We will, at your request, provide you with access to any information which we have collected about you through this website in accordance with Information Privacy Principle 6, Privacy Act 1988. To gain access to this information, please contact us at calendarvic@bom.gov.au or 1300 798 789 (Australian customers) or +61 3 9669 4653 (overseas customers).

    If you believe any information is inaccurate, incomplete or out of date, please contact us and we will revise the relevant information in accordance with Information Privacy Principle 7, Privacy Act 1988.

    When you email us:

    • We will record your email address.
    • We will only use your email address for the purpose for which you provided it.
    • Your email will not be added to a mailing list unless you request this be done.
    • We will not disclose your email without your consent, except where the Bureau may be required by law to disclose certain information.

    When you register and/or place an order on our website:

    • We will record the personal information provided by you (for example your name, address, email address, telephone number, etc.).
    • We will only use this information for the purpose for which you provided it.
    • Only authorised staff will have access to this information.
    • We will not disclose your information without your consent, except where the Bureau may be required by law to disclose certain information.

  5. Google Analytics

    This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Reports obtained from Google Analytics are used to help improve the efficiency and usability of this website. Google Analytics uses 'cookies' to help analyse how users use this site. The information generated by the cookie about your visit to the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

    Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

    By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Please refer to Google's Privacy policy.

  6. Links to other sites

    This site contains links to other sites. The Bureau is not responsible for the privacy practices of these websites and has no knowledge of whether cookies or other tracking devices are used on linked sites. If you have any concerns regarding your privacy, when visiting a linked site, you should ensure you are aware of the privacy policies of those sites.

  7. Payments and use of a third-party payment gateway service

    Credit card payments

    The Bureau accepts online Visa, MasterCard and American Express credit card payments of $10.00 or more through the Government EasyPay service.

    Payment information that you enter when using this site is processed and stored in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). The information that you provide is protected through the use of Secured Socket Layer (SSL) 128 bit encryption. Please refer to the Reserve Bank of Australia’s Web Security and Privacy Policy for further information.

    A fee applies to card transactions and is added to the payment amount to recover card service provider fees for the transaction. You will be advised of the fee amount and payment totals before you are asked to confirm the transaction for processing.

    The current fee percentage is set out on the Payment Details page during the transaction (fee percentage from 5 September 2017: 0.275% for Visa or MasterCard and 1.595% for American Express).

    A receipt number for payments processed by the Reserve Bank of Australia's Government EasyPay service will be included on your invoice.

    Payments will be identified as 'Bureau Meteorology' in your card statement.

    Processing times

    Government EasyPay is available 24 hours a day, seven days a week. Payments can take up to 72 hours to be processed, longer on weekends and public holidays. Payments made after 6 pm Sydney Australia EST, on weekends or on public holidays, will be processed on the next business day.

    Service disruptions

    The Government EasyPay service may sometimes be unavailable due to technical issues or unforeseen circumstances. Please try again at another time or contact the Bureau to arrange for an alternative payment method if the payment is urgent.

  8. BPAY® payments (offline payments only)

    BPAY® payments to the Bureau of Meteorology can be made using the payment reference number appearing on your sales order. Please note that your order will not be dispatched until full payment of your sales order has been received by the Bureau.

    • Telephone and internet banking – BPAY®: Contact your bank or financial institution to make a payment from your cheque, savings or transaction account. For more information see www.bpay.com.au.

  9. Australian delivery

    Domestic orders for small calendars are sent via standard mail services and large calendars in tubes and flat-packs by Australia Post’s eParcel service. Tracking information is only available for the eParcel service. All Australian orders should include a daytime delivery address and contact details.

  10. Delivery delays

    All items are promoted in good faith as being available at the time of ordering. Unforeseen supply problems or unexpected demand may occasionally result in stock being temporarily unavailable. Should there be a delay in despatching your order we will contact you as soon as reasonably possible to advise you of the reason for the delay.

  11. International ordering

    International airmail orders for large tube and small A4 calendars are delivered by Quantium Solutions. Delivery of these orders is thus reliant on overseas postal services. The Bureau cannot be responsible for items lost by overseas postal services.

  12. Customs and international duty

    While Australian tax (GST) is removed from all international orders, please be aware that your order may be subject to local customs duties and/or local taxes in the country of destination. Please check with your local authority for applicable rates. Any additional charge must be borne by the recipient.

  13. Returns, refunds and exchanges

    Sales of Bureau goods and services are final. Orders require payment before processing. Please allow up to 14 days for your order to be processed. Goods are shipped at the purchaser's risk. Claims for refunds are subject to the Bureau's approval and limited to items that were defective at the time of shipment, items incorrectly supplied or items not shipped within the 14-day processing period.

    Please contact the Bureau if you believe that you have made an incorrect payment or overpaid an amount: calendarvic@bom.gov.au or call 1300 798 789 (Australian customers) or +61 3 9669 4653 (overseas customers).

  14. Pricing

    Prices advertised on this website include GST and all orders will be charged in Australian dollars. All prices are correct at the time of online publication.