If you can’t find the information you’re looking for on our FAQs, Shipping and delivery or Terms and conditions pages,
please email us directly with your enquiry. 

We respect your privacy. Your email address will not be used or distributed without your permission.
For more information, please read the Bureau of Meteorology’s Privacy Policy.

If you are deaf, hard of hearing, or have a speech or communication difficulty please contact using the National Relay Service:

Step 1

Contact us through your preferred NRS call channel detailed on NRS call numbers and links

Step 2

Provide the NRS with our phone number 1300 798 789

For more information visit: About the National Relay Service

Alternatively call 133 677 for TTY/voice relay, or phone 1300 555 727 for Speak and Listen (SSR) assistance.

For all other enquiries, please contact our customer service team:
1300 798 789 (Australian customers)
+61 3 9616 8518 (overseas customers)