Frequently asked questions (FAQs)

Using the online shop

You need to register an account to make a purchase. It's easy!

Do I have to have an account to order a calendar?

Yes. There are two options:

1. You can set up your own account using the instructions below.
2. We can assist with setting up an account on your behalf if you do not have an email address.

Please contact our Customer Service team on 1300 798 789 Monday to Friday 9am – 5pm (AEDT) for assistance.

How do I register an account?

1. Go to shop.bom.gov.au
2. Click on Person icon (top right-hand side of page)
3. Select Register
4. Complete all fields*
   *fields marked with an asterix are mandatory

A welcome email with further details about your account will be sent to the registered email address. 

I do not have an email address. Can I still buy a calendar?

Yes. If you do not have an email address, please contact our Customer Service team on 1300 798 789 Monday to Friday 9am – 5pm (AEDT) and they can set up an account on your behalf.

When I try to register, I am notified that my email address already exists.

The email address you have tried to register with has previously been registered against an existing account. If you have forgotten the password associated with that account, you can reset your password. Details for that are below.

If you are having difficulty with your registration, contact our Customer Service team on 1300 798 789 Monday to Friday 9am – 5pm (AEDT).  

I have forgotten the email address I originally registered with.

Contact our Customer Service team on 1300 798 789 Monday to Friday 9am – 5pm (AEDT) for help to locate your account details. It will help if you can locate your Customer Reference Number (CRN).

I cannot find or I have forgotten my customer number. 

You can find your customer number in your account.

1. Go to shop.bom.gov.au
2. Click on Person icon (top right-hand side of page)
3. Select Log In
4. Enter your email address and password
5. Click on My Account tab
6. Go to Customer Info (on left hand menu)
7. Your Customer Number is listed on your account

Or contact our Customer Service team on 1300 798 789 Monday to Friday 9am – 5pm (AEDT) for assistance.

I have forgotten my password.

You can retrieve your password and reset it yourself.

1. Go to shop.bom.gov.au
2. Click on Person icon (top right hand side of page)
3. Select Log In
4. Click on Forgot Password
5. Enter the email address you registered with and click Recover
6. An email will be sent to your account with instructions on how to reset your password 

I want to reset/change my password.

You can reset your password in your account.

1. Go to shop.bom.gov.au
2. Click on Person icon (top right-hand side of page)
3. Select Log In
4. Enter your email address and password
5. Click on My Account tab
6. Go to Change Password (on left hand menu)
7. Follow the instructions to enter your old and new passwords
8. Click Change Password
9. An email will be sent to your account with instructions on how to reset your password 

 
I cannot log in to the shop and I'm sure my login details are correct.

Contact our Customer Service team on 1300 798 789 Monday to Friday 9am – 5pm (AEDT) for help to locate your log in or account details.

Can I update details in my own account?

Yes. Keeping your personal and address details up to date is the best way to ensure efficient and simple delivery.

1. Go to shop.bom.gov.au
2. Click on Person icon (top right-hand side of page)
3. Select Log In
4. Enter your email address and password
5. Click on My Account tab
6. Go to Customer Info to update your personal information
7. Go to Addresses to update your address book

 
Orders

 How do I order a calendar?

1. Make sure you are logged into your account at shop.bom.gov.au
2. Click on Australian Weather Calendar tab in top menu to view products
3. Select the Add to cart button next to each product you would like to purchase
4. If you would like to order multiple copies of a product either click on the Add to Cart button again or click on the calendar image and adjust the quantity in the product description.
5. Click on Shopping Cart icon (top right-hand side of page)
6. Click Go to Cart
7. Select Domestic or International*
8. Click Checkout 
9. Select or add a billing address
10. Click Bill to this Address underneath the address you want to use, or enter a new address in the form provided and press Next then select the newly added address 
11. The next page is the Review Shipping Addresses page where you can review and/or add recipient names and addresses
12. Click Next when completed
13. You will be directed to select your Shipping Address/es. Select the recipients you would like to send to from the drop-down menus next to each calendar
14. Click Next 
15. Select your payment method^ by clicking on the relevant option
16. Click Next 
17. Review your order and read the Bureau of Meteorology’s Terms and Conditions
18. Click Confirm

*Please note: if you would like to send calendars to both domestic and international destinations, you need to place separate orders (one order for domestic deliveries; another order for international deliveries). This is because you will not be charged GST on international orders. 

^Payment methods

Credit/debit card payment

• If you select Credit Card as your payment method, you will be taken to the card payment portal
• Enter your details as requested
• Click Pay Now to complete payment

Your payment will be confirmed, and your order processed.

Please take note of debit and credit card transaction fees charged by the Reserve Bank of Australia. For more information about applicable credit card fees, visit https://shop.bom.gov.au/shipping

BPAY payment

• If you select BPAY as your payment method, you will need to review your order and read the Bureau of Meteorology’s Terms and Conditions
• Click Confirm
• You will be sent an email with BPAY remittance advice

When your payment is received, your order will processed.

Why do I have to place two separate orders for calendars for orders within Australia and overseas?

• Calendars delivered within Australia incur GST.
• Calendars shipped overseas are GST-free. 
• Our system cannot process mixed-GST transactions, so separate orders are required. 

How do I reorder calendars using my past order history?

1. Make sure you are logged into your account at shop.bom.gov.au
2. Click My Account then Orders.
3. To view the details of your past orders, click on the expander icon on the right-hand side to be directed to the ‘Order information’ page
4. To place a reorder on this past purchase simply click on the Reorder button. If you would like to view the products you shipped to each of your recipients before reordering, click on the Shipping details button.
5. Once in your Shopping Cart, follow the instructions as outlined in the ‘How do I order a calendar’ FAQ to complete your purchase.

*Please note: if you would like to send calendars to both domestic and international destinations, you need to place separate orders (one order for domestic deliveries; another order for international deliveries). This is because you will not be charged GST on international orders. If your past order has shipping to both domestic and overseas destinations, we recommend that you do not reorder on this past purchase but place two new orders instead.

I have just registered. How can I order calendars for other people?

1. Make sure you are logged into your account at shop.bom.gov.au
2. Click Addresses
3. Click Add New
4. Add as many contacts top your address book as required
5. Once you have added your contacts, refer to ‘How do I order a calendar’ FAQ to complete your purchase. 

Can I ship calendars to multiple destinations from my shopping cart?

Yes. You can ship as many calendars to as many people as you like with our handy multi-shipping function.

If you would like to send calendars to both domestic and international destinations, you need to place separate orders (one order for domestic deliveries; another order for international deliveries). This is because you will not be charged GST on international orders.  

Can I get a discount for bulk orders? 

Postage discounts apply on some orders of multiple products that can be shipped together. Please refer to the Shipping and delivery page for more information.  

GST and payments

Is GST applied to orders shipped within Australia?

Yes. The amount of GST included in your order will be clearly identified on your receipt. 

Is GST applied to orders shipped internationally?

No. In accordance with Australian taxation law, any items shipped for direct delivery to international destinations are GST-free. 

Climate statistics in the calendar

The climate of Australia’s capital cities and major centres is represented using statistics calculated relative to 'recent decades', usually determined by data availability at the current site. Where possible, the current primary city site has been used, but in some cases alternative, nearby sites or the former primary city site have been used due to insufficient data at the current primary city site. For example, some airport sites have been used for wind or sunshine data.  

Where available, statistics given are for the period 1991–2020*. Although the historical climate record goes back considerably further, a 30-year period is the World Meteorological Organization standard for calculating climate averages. The use of statistics relative to recent decades gives a fair indication of the average weather during the contemporary period, and accounts for the way the climate of many regions has changed over the past 100 years. For example, there have been widespread increases in temperatures and shifts in regional rainfall patterns, such as the general decline in rainfall over south-west Western Australia. Because extreme conditions, such as highest wind gust measurements, are rare, these are calculated across the entire record of observations at a site.   

Two statistics—mean and median—are used to represent the ‘typical’ rainfall. The mean, or average, can sometimes give a misleading impression of rainfall, as a few extreme high rainfall totals can significantly increase the monthly mean. For example, during the drier parts of the year, a location which normally experiences very low rainfall may receive uncharacteristically high rainfall. This would significantly increase the mean rainfall and therefore misrepresent the overall climate. In these instances, the median rainfall, which is not affected to the same extent by rare events, may provide a better indication. 

In the monthly ‘Average weather conditions’ tables, the threshold temperature of 35 °C was chosen as it approximates 100° Fahrenheit, used historically. The 2 °C value is used because it is effectively zero degrees at ground level and is a good indicator for the likely presence of frost.  

A rain day is one where at least 0.2 mm of precipitation was measured (or 0.1 mm where observations are read in 0.1 mm increments, which is standard at some more recent sites). A rain day does not occur when there is only a trace of moisture in the rain gauge, or when the precipitation was observed to be solely from frost, dew, or fog.  

* Where data are not available for this period, an alternative period may have been used. Maximum wind gust is always assessed over the full period of record. See table below for details. 
  

Sites and periods used  

Where two site numbers are listed with only one site name, the measuring equipment has been moved during the period of interest to a different location within the same area. For example, from one side of the airport runways to the other side.  

A shorter or varied reference period has been used where there are limited data available and there are no other comparable sites which could be used in conjunction with the listed site. 

Where two locations are listed, the period of record at each site does not cover the whole period of interest, and data from both sites have been used for the calculation of statistics as the sites have been assessed as being comparable.  

Climate statistics for many other locations, including locations used previously, can be found via our website at http://www.bom.gov.au/climate/data/index.shtml?bookmark=200 

General information

Will I automatically receive a calendar every year?

No, you must place an order each year.

Are the large and small calendars the same?

The large and small calendars both contain the same photography and information but are different sizes.

Large A2 Calendar
Size: 594 x 420 mm
Size of date grid: 140 x 224 mm
Size of individual grid square: 28 x 32 mm

Small A4 Calendar

Size closed: 220 x 310 mm 
Size open: 440 x 310 mm 
Size of date grid: 150 x 197 mm 
Size of individual grid square: 30 x 28 mm 

Where do the photos in the calendar come from?

Each year, we run a Photography Competition which is open to amateur and professional photographers. We welcome all photographs showcasing the drama and beauty of Australian weather. The judges will be on the lookout for photos that capture weather in a unique, spectacular or visually appealing manner.

System requirements

The Bureau's shop should function and appear correctly in a standards-compliant web browser. If you are experiencing problems, please provide details via the Contact us page. To view and/or download a copy of your invoice you will need Adobe Reader installed on your computer.