Frequently asked questions (FAQs)

If you are having difficulty with your registration, contact our customer service team on 1300 798 789 (Australian customers). Outside of Australia, customers can send an email to our customer service team for a response within the working hours of AEDT Monday–Friday 10:00 am to 4:00 pm AEDT (excluding public holidays).

I've forgotten the email address I originally registered with. What do I do?

Please contact our customer service team on 1300 798 789 (Australian customers). Outside of Australia, customers can send an email to our customer service team for a response within the working hours of AEDT Monday–Friday 10:00 am to 4:00 pm AEDT (excluding public holidays).

I've can't find or I have forgotten my customer number. What do I do? 

Please contact our customer service team on 1300 798 789 (Australian customers). Outside of Australia, customers can send an email to our customer service team for a response within the working hours of AEDT Monday–Friday 10:00 am to 4:00 pm AEDT (excluding public holidays).  

I've forgotten my password.

You can retrieve your password online by going to the ‘My Account’ page and clicking on ‘Forgot password’. You will be redirected to the ‘Password reset’ page. Enter the email address you registered with and click on the ‘Recover’ button. An email will be sent to your account with instructions on how to reset your password. 

I can't log in to the shop and I'm sure my login details are correct.

Please contact our customer service team on 1300 798 789 (Australian customers). Outside of Australia, customers can send an email to our customer service team for a response within the working hours of AEDT Monday–Friday 10:00 am to 4:00 pm AEDT (excluding public holidays).

Orders

Is it important to update my details?

Yes, it’s very important! Please ensure that all of your personal and address details are current and correct by logging in to your account and going to ‘Addresses’ in ‘My account’.

How do I order a calendar?

1. Click on ‘Australian Weather Calendar’ in the top menu to view our products. 
2. Select the ‘Add to cart’ button next to each product you would like to purchase. If you would like to order multiple copies of a product, either click on the ‘Add to cart’ button again, or click on the calendar image and adjust the quantity in the product description.
   Please note: if you would like to send calendars to both domestic and international destinations, you need to place separate orders (one order for domestic deliveries; another order for international deliveries). This is because you will not be charged GST on international orders. 
3. After you have finished adding items to your cart, click on the shopping cart icon in the top right-hand corner where you can view the items in your cart. Click ‘Go to cart’ to continue. 
4. If you’re ready to place your order, ensure the correct button for your shipping destination is selected—either ‘Domestic’ or ‘International’. Click on the ‘Checkout’ button. 
5. If you are not already logged in to your account, you will then be directed to sign in. You can register if you are a new customer or you can log in to your account if you are an existing customer. 
6. If you are already logged in, you will be directed to select or add a billing address for the order. Click ‘Bill to this address’ underneath the address you want to use, or enter a new address in the form provided and press ‘Next’. Then select the newly added address. 
7. The next page is the ‘Review shipping addresses’ page where you can review and/or add recipient names and addresses. Click on ‘Next’ when you’ve completed your additions and/or review. 
8. You will then be directed to select your shipping address/es. Here you can select the recipients you would like to send to from the drop-down menus next to each calendar. When you’ve made your selection, click on ‘Next’. 
9. Select to pay by credit/debit card or BPAY by clicking on the option and press ‘Next’. 
10. Review your order and read the Bureau of Meteorology’s Terms and Conditions, then press ‘Confirm’ if all order details are correct. 
11. Credit/debit card payment:
    1. Please take note of the card payment surcharges. More information can be found in Terms and conditions
    2. You will be taken to the card payment portal. Enter your card details and note the surcharge and total amount to be paid. Press ‘Pay Now’ to complete payment.
    3. Your order details will be sent for processing. You can now view the details of your order or return to the home page.
12. BPAY payment:
1. Once you have confirmed your order, you will be emailed a BPAY invoice with instructions on how to pay via your bank or financial institution.
2. When your payment is received, your order will be sent for processing.

How do I reorder calendars using my past order history?

1. Log in to your account and click on ‘My account’ then ‘Orders’.
2. To view the details of your past orders, click on the expander icon on the right-hand side to be directed to the ‘Order information’ page.
3. To place a reorder on this past purchase simply click on the ‘Reorder’ button. If you would like to view the products you shipped to each of your recipients before reordering, click on the ‘Shipping details’ button.
   Please note: if you would like to send calendars to both domestic and international destinations, you need to place separate orders (one order for domestic deliveries; another order for international deliveries). If your past order has shipping to both domestic and overseas destinations, we recommend that you do not reorder on this past purchase but place two new orders instead.
4. After clicking on the ‘Reorder’ button you will be directed to your shopping cart. Follow the instructions as outlined in the ‘How do I order a calendar’ FAQ to complete your purchase.

I have just registered. How can I order calendars for other people?

Log in to your account, go to Addresses and click on the ‘Add new’ button. Add as many contacts as you wish. Once you have added your contacts, refer to ‘How do I order a new calendar’ above. 
Please note: you must place separate orders for domestic and international delivery and large calendars in flat packs are not available for delivery outside Australia. 

Can I ship calendars to multiple destinations from my shopping cart?

Yes, you can ship as many calendars to as many people as you like with our handy multi-shipping function, however orders for domestic and international delivery must be placed as two separate orders. For more information please see 'GST and payments' FAQs. 

Why do I have to place two separate orders for calendars delivered within Australia and those shipped overseas?

Calendars dispatched for delivery within Australia incur a goods and services tax (GST). Calendars shipped overseas are GST-free. Unfortunately our system is unable to process mixed-GST transactions, so you must place separate orders to ensure you pay the correct GST. 

Is there a limit to how many calendars I can purchase?

No, you may purchase as many copies as you like, until stocks run out. Delivery fees and charges may change with multiple-copy orders. Please refer to the 'total cost of calendars with shipping' information on the ‘Shipping and delivery’ page.

What is the best time to order the calendar?

Calendars officially go on sale the day after the Melbourne Cup Day public holiday (early November). Sales continue until early January, or until sold out. It has been our experience that it is best to order your calendar by early December to avoid disappointment. 

Prices

Please refer to the 'total cost of calendars with shipping' information on the ‘Shipping and delivery’ page for the total cost of calendars including postage and handling (P&H). 

Shipping and delivery

Please see the 'Shipping and delivery' page for detailed information.

Are any discounts available?

Several postage discounts apply on multiple orders. Please refer to the 'total cost of calendars with shipping' information on the ‘Shipping and delivery’ page.  

GST and payments

Is GST applied to orders shipped within Australia?

Yes. The amount of GST included in your order will be clearly identified on your invoice. 

Is GST applied to orders shipped internationally?

No. In accordance with Australian taxation law, any items shipped for direct delivery to international destinations are GST-free. 

Why do I have to place separate orders for calendars going to different shipping destinations?

Calendars dispatched for delivery within Australia incur a Goods and Services tax (GST). Calendars shipped directly overseas are GST-free. Unfortunately, our system is unable to process mixed GST transactions therefore you must place separate orders to ensure you pay the correct GST. 

What payment methods do you accept?

For information on all accepted payment methods see the ‘Terms and conditions’ page. 

Climate statistics in the calendar

The climate of Australia’s capital cities and major centres is represented using statistics calculated for the period 1981–2010*. Although the historical climate record goes back considerably further, a 30-year period is the World Meteorological Organization standard for calculating climate averages. The use of this more recent period gives a fair indication of the average weather and accounts for the way the climate of many regions has changed over the past 100 years. For example, there have been widespread increases in temperatures and shifts in regional rainfall patterns, such as the general decline in rainfall over southwest Western Australia. However, because extreme conditions, such as highest wind gust measurements, are rare, they are calculated from the entire record of observations at a site, which can be up to 150 years for some cities.

Two statistics—mean and median—are used to represent the ‘typical’ rainfall. The mean, or average, can sometimes give a misleading impression of rainfall, as a few extreme rainfall totals can significantly increase the monthly mean. For example, during the drier parts of the year, a location which normally experiences very low rainfall may receive uncharacteristically high rainfall. This would significantly increase the mean rainfall and therefore misrepresent the overall climate. In these instances the median rainfall, which is not affected to the same extent by rare events, may provide a better indication.

In the monthly ‘Average weather conditions’ tables, the threshold temperature of 35 °C was chosen as it approximates 100° Fahrenheit, used historically. The 2 °C value is used because it is effectively zero degrees at ground level, indicating the presence of frost.

*Where data are not available for this period, an alternative period may have been used. Maximum wind gust is always assessed over the full period of record. Contact calendarvic@bom.gov.au for more information.

General information

Can I order calendar postcards?

Postcards are only available to customers who have previously purchased calendars.

Will I automatically receive a calendar every year?

No, you must order a calendar each year. Orders open the day after the Melbourne Cup Day public holiday each year (early November) and continue until early January, or until stock runs out. 

In what sizes are the calendars available?

There are two sizes available:

• the small calendar (220 x 310 mm closed, 440 x 310 mm open);
• and the large calendar (594 x 420 mm).

Are both calendars the same?

The large and small calendars both contain the same photography and information. There is a small difference in the date grids—see the 'Calendars' page and click on the calendar images for more information.

Where do the photos in the calendar come from?

Photographers submit photographs to the photo competition. The winning photos are featured in the Australian Weather Calendar.

System requirements

The Bureau's shop should function and appear correctly in a standards-compliant web browser. If you are experiencing problems, please provide details via the Contact us page. To view and/or download a copy of your invoice you will need  Adobe Reader installed on your computer.